Service Management Systems, Inc.’s (SMS) cleaning programs are designed to improve your visitor’s experience and keep your property “grand-opening” clean 24/7/365. SMS specializes in full housekeeping and maintenance programs to high-traffic public facilities. We hold ourselves to the highest quality standards and do “Whatever it Takes!” to best serve each unique property.
We also offer SMS Healthcare Division that specializes in EVS services to the medical sector.
SMS is the leading expert in housekeeping and maintenance services – including airports, hospitals, schools, indoor and outdoor malls, lifestyle centers, arenas, manufacturing, warehousing & distribution, and Class A Office Space.
We are proud to provide housekeeping services at The Battery Atlanta, the 575,000 sq. ft. mixed-use retail property that includes, parking garages, high-traffic common areas, restrooms, 300,000 sq. ft. of Class A office space, and all exterior areas surrounding Truist Park, where the Atlanta Braves currently play. SMS provides all management, supervision, labor, and equipment to provide housekeeping and related services that include janitorial services, floor care, and pressure washing.
Wherever the location, whatever the venue, SMS works to create a customized cleaning schedule to keep everything sparkling, while improving your visitor’s experience. Our programs are designed around your industry’s specific needs and customized to your facility’s requirements, goals, and expectations.
SMS currently operates in over 70 facilities across 30 states in the continental U.S. With over 900 employees nationwide, we are always expanding into other regions and states.
SMS continually refines its operations to deliver optimal efficiency and effectiveness. Our every action has the intention of delivering excellent and consistent service and thereby earning every customer’s loyalty. Our systems create accountability, focus efforts, and increase communication. We work to become part of your day-to-day inner workings and grow into your facility’s management family.
Our proven effective systems standardize our performance and service levels, producing high-quality results at each facility. We take pride in being honest, upfront, and open with our customers. We work to ensure your success through rigorous hiring processes, training programs, quality assurance systems, consistent inspections, and follow-up.
SMS believes in hiring for talent and personality, emphasizing customer service. We then train the right people on their role’s skills, techniques, and duties. Once hired and properly trained, we retain staff through fair wages, benefits and, most importantly, a positive company culture.
Our philosophy of hiring people for talent and personality and then training them on needed skills allows us to have a significantly better labor pool than many of our competitors. Whenever possible, we identify talented people ready for larger roles and responsibilities. Many of our current managers began as housekeepers, supervisors, and floor technicians at our accounts. Nearly all of our supervisors and leads were promoted from within. We are proud of our diverse workforce and the fact that a large portion of our current leadership positions are filled by women and minorities.
At SMS our goal to maintain and monitor a consistently clean facility is rooted in our well-designed Quality Assurance (or Quality Control) Program. Our proven practices regarding quality issue resolution, employee performance management, correcting performance issues, and celebrating strong performance couple with our quality assurance technology to deliver consistent, high-quality services.
SMS has access to a set of technology tools that can be combined together in an effort to best-fit each particular customer’s requirements. On a case-by-case basis, SMS will review the potential of combining different technology tools into a blended program specifically designed to meet the high standards of Quality Assurance that are necessary today.
Because of our extensive experience in sustainable cleaning practices, SMS can customize our methods to fit any facility’s green initiatives. We have multiple accounts that have utilized our green systems in partnership with a new implementation of systems and building practices to apply for LEED certification.